Refund policy
We have a 14-day return policy, which means you have 15 days after receiving your item or items to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused and in its original packaging.(Unless it is damaged by carrier)
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@redcherrygroup.com.
If your return is accepted, we will email you instructions on how and where to send your packaged Items back to us. (without first requesting a return the permission to return your order will not be accepted).
You can always contact us for any return questions, regarding the order at Info@redcherrygroup.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We want all experiences with us and shipping to be a pleasant one.
Email us @ info@redcherrygroup.com as soon as possible with snap shot if possible so we can start a shipping claim
Any and all items you have opened cannot be returned.
We love to send samples if you qualify and we so sell small sizes for trying a product or treatment.
Please get in touch with our Customer Service for any and all damages and if you have questions or concerns, about your specific item. You are using the finest organic professional and retail treatment products and performance and quality are the utmost concern for us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please be aware that we will not refund your professional purchase, but we will replace shipping damaged orders and products We have created a Sampling Order with singles and kits available. Always refer to our Rituals and information page for additional resources you can copy and request more by emailing info@redcherrygroup.com.
Please note: you will received a confirmed email from us in addition to initial email that has full direction for expediting a damaged order by carrier.
Thank you
Customer Care Team